Terms and Conditions
These Terms and Conditions ("Terms") govern the use of EasyTrans services and website ("Services"), provided by EasyTrans ("Company"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our Services.
1. Scope of Services: EasyTrans offers a range of financial services, including but not limited to money transfer, mobile top-up, visa services, gift and goods services, POC services, passport renewal, ID card renewal, utility bill payments, education fee payments, and legalization services. These services are provided subject to the terms and conditions outlined herein.
2. Eligibility: To use our services, you must be of legal age and have the legal capacity to enter into contracts. By using our Services, you represent and warrant that you meet these requirements.
3. Registration: Some of our Services may require registration. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.
4. Service Availability: While we strive to ensure the availability of our Services, we do not guarantee uninterrupted access or availability. We may suspend or terminate our Services at any time without prior notice for maintenance, upgrades, or other reasons.
5. Fees and Charges: The use of certain Services may incur fees and charges, which will be disclosed to you before you use the Service. You agree to pay all applicable fees and charges associated with your use of the Services.
6. Privacy and Security: We are committed to protecting your privacy and safeguarding your personal information. Our Privacy Policy outlines how we collect, use, and disclose your information. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
7. Customer Support: Our customer service representatives are available 24/7 to assist you with any questions or concerns you may have regarding our Services. You may contact our customer support team via the internet, and they will be happy to assist you.
8. Intellectual Property: All content and materials provided through our Services, including but not limited to logos, trademarks, text, graphics, and software, are the property of EasyTrans and are protected by copyright and other intellectual property laws.
9. Limitation of Liability: To the fullest extent permitted by law, EasyTrans shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our Services.
10. Products Refund Policy
EasyTrans Refund and Exchange Policy
At EasyTrans, customer satisfaction is our top priority. To ensure clarity and transparency, please review our refund and exchange policy carefully before placing an order.
1. Customer Responsibility
- Customers are responsible for selecting the size, color, weight, design, and any other product variations during the ordering process.
- EasyTrans delivers products exactly as per the customerโs chosen specifications.
- No exchanges or refunds will be provided if the product matches the specifications selected by the customer.
2. EasyTrans Responsibility
- If EasyTrans delivers a product that does not match the customerโs selected specifications (e.g., incorrect size, color, weight, design, or any other variation), we will be liable to offer a refund or exchange.
- Customers must provide proof (such as photos or videos) of the incorrect delivery to initiate a refund or exchange request.
3. Complaint Handling
- Complaints will only be accepted from the buyer (sender).
- EasyTrans does not accept complaints or requests for refunds or exchanges directly from the recipient of the product.
- The buyer must contact EasyTrans directly to report any issues or concerns regarding the product.
- Refunds or exchanges will only be processed after a thorough review of the complaint by EasyTrans.
4. General Terms
Immediate Reporting: If you receive a wrong, incorrect color, incorrect size, or damaged product, you must report the issue to EasyTrans on the same day you receive the product.
Complaint Window: Complaints will not be accepted if reported more than two days after delivery.
Non-Returnable Items: Products that are correctly delivered according to your chosen color, size, and specifications and are free from defects cannot be returned.
Products must be returned in the same packaging as received, with all tags and packaging intact. Removed tags or packaging will void the refund eligibility.
You must share pictures and videos of the product with EasyTrans staff for approval before sending the parcel back.
Refund Processing: Once the returned parcel is received by an EasyTrans branch, the payment refund will be processed within 3 to 7 working days.
- Refunds and exchanges are subject to EasyTrans's approval based on the evidence provided.
- The decision made by EasyTrans regarding any refund or exchange will be final.
Thank you for your understanding and cooperation. By placing an order with EasyTrans, you agree to abide by this policy.
For further assistance, please contact our customer support team.
EasyTrans Connecting Your Heart โค๏ธ
11. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.
12. Changes to Terms: EasyTrans reserves the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting. Your continued use of our Services following the posting of changes constitutes acceptance of those changes.
13. Termination: We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
14. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.
15. Contact Us: If you have any questions or concerns about these Terms or our Services,
Please contact us via live chat or email at Support@EasyTransgroups.com. By using EasyTrans services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
EasyTrans Connecting Your Heart.